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what’s the difference between a mission statement and vision statement. the journey to finally define a mission statement and a vision statement. when i was in my early twenties i read a book that would profoundly... the difference between user experience (ux) and customer experience (cx) i’ve been asked ‘what’s the difference between customer experience (cx) and user experience (ux)’ more.. some time ago a graduate just starting their career asked me for advice.  the question... how to be resourceful and less reactive: 4 types of resilience for leaders today. in recent years i’ve thought a lot about resilience. resilience means a lot of... how experience as*urance is adding a dimension to breakthrough product design. in recent decades major brands have undergone a mas*ive shift. customers used to put.. some time ago an old colleague asked me for advice. i hadn’t worked with.. several years ago i read an incredibly memorable article by the harvard business review,.. big news in the digital world… over the last week, netflix introduced two changes.. what makes a truly strong digital organisation? this recipe for success has certainly changed.. so far, so good? you may also enjoy some of the most visited posts from the blog… the opinions expressed here are my personal opinions. content published here is not read or approved in advance by my employer and do not reflect the thoughts, opinions, intentions, or plans of my employer. privacy policy