Clickandchat.com Website Review

questions, and help them to buy!! you also get full access to our chat software to answer chats or texts when you want to. every customer has access to our robust, enterprise grade customer engagement and marketing an*lytics platform. you can see who is visiting your site, invite them to chat or text, develop skill groups and routing rules for your agents and departments and view over 50 utilize our highly experienced and professional agents to support your business whenever you are unavailable; never miss an opportunity to send personalized greetings and pop-up invites to capture the attention of your website visitors, while being armed with their increase customer satisfaction and the quality of your agents’ conversations through customer feedback. track customer movement on your website in real time; predict their interests, reach out to them with the right message. customize chat graphics and the interface to be consistent with the look and feel of your company.. provide your team the right answer at the right time, privately. send private messages to agents during a live chat, allowing them to receive training or answers to specific product or service inquiries.. utilize customer profiles and history to anticipate and solve cases. agents have access to all previous chats and page views as*ociated with a customer, allowing them to quickly resolve issues and offer seamlessly connect with salesforce, microsoft dynamics, sugar crm, among others, to compliment your business.. use customize chat messages or canned responses; your choice. take advantage of unique sales opportunities or customer support issues, while maintaining consistency and quality for faqs with. get feedback in real time on chat performance from customer ratings. utilize post-chat surveys to rank customer satisfaction, allowing agents to track performance and sales milestones. understand what yields the greatest results to drive traffic to your site.. use powerful an*lytics to make strategic business decisions.