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rail madad - a one stop app for complaints and grievances in indian railways. a one stop app for complaints and grievances in indian railways. the train journey – often preferred by most of the people still hesitated by few due to the issues and problems which they may face during their journey. not everyone has the guts to become ambi of anniyan film to complain in person. but we cannot rule out the ambis who are within us especially when we come across the stinky toilets and the unhygienic compartments in train. we may not have the power and courage of anniyan when we see the ladies being haras*ed in front of us. but all that we have known is to pull the chain to stop the train. and this has helped many a pas*engers over the period. pulling the chain and shouting at the tte is the ambi's way of doing the things. as the ambi has transformed to anniyan to find a solution for problems he face, the physical mode of complaint system has transformed in to the digital mode. and on a lighter note, don’t ask me about the role the indian railways – largest rail network in asia and second largest in the world under single management (source: indianrailways.gov.in ), has been taking constant initiatives to ensure the safe travel of the pas*engers. right from the oldest form we are in the period where people expect everything to be done in digital mode especially via app. indian railways in my view, always adaptable to the advancements. in its recent updation, the indian railways has launched a mobile app by the name “rail madad”. this mobile app aims to be the one stop solution for all the pas*enger grievances during their train journey.  i will share the details of the app in the upcoming sections as a step-wise procedure for easy understanding. do*nload and install the rail madad app from the google play store through the below link:  i am not sure about the availability of this app for iphone users , i will update it once i get an update on this. install the app and