H2desk.com Website Review

Instantly convert chats into tickets Create and as*ign tasks from within a ticket Predefined messages for frequently raised issues Reply directly from your email system Automatic notices when ticket SLA time is expiring Software automatically as*igns new tickets to staff Create tutorials, manuals, troubleshooters and more Add live chat to your website and customer helpdesk Implementing help desk software and live chat software is one of the easiest changes you can make to quickly improve customer service and loyalty. The H2Desk help desk is intuitive, user-friendly, and extremely easy to learn and use. It was designed to make your support operation more efficient and help improve client satisfaction by delivering best-in-clas* service. You and your team will be able to quickly and efficiently resolve customer inquiries received via email, ticket, or live chat. Support emails are automatically converted into actionable tickets and tracked to ensure issues are resolved and closed in a timely and professional manner. Live chat is fully integrated so website visitors can receive real-time support without leaving your website. Implementing self-service customer support software allows clients to take advantage of knowledge base articles, tutorials, and tips, and reduces your helpdesk team's work volume. Customer's get immediate results and your helpdesk has one less support ticket to handle. It's no surprise that most successful companies long ago discovered that impatient customers and profitable businesses both love self service feedback and status updates to both clients and agents. When a support ticket is generated, clients receive an automatic confirmation that allows them to easily check the status of the ticket and communicate back to your support team. Notifications are also automatically sent to appropriate agents so they will know a support request needs attention. Additionally, clients can view all of their tickets via the online help desk software system's customer portal. So, their support history is available in one central repository, making it easy to know