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ai creates delightful customer journeys that result in better brand experiences. exclusive interview with head of intl. online scaled partnerships, google cloud at google. when implementing artificial intelligence, the #1 setback isn’t technology – it’s people! we’ve seen this technology garner many benefits, like cost save. however, resistance to change, fear of the unknown, lack of understanding and politics will get in the way of a common trend when selling robotic process automation, intelligent automation or artificial intelligence, is that there’s a clear disconnect between the buyer and seller. the seller, in many cases, is selling software, but the buyer wants to purchase a service. this expert panel in nyc tackled best practices and lessons learned in rpa and intelligent automation based on successes and failures of in part two of the expert panel discussion in nyc, the former cto of compucom, unisys and csc, explores the dangers of random acts of automation. additionally, other top experts explore the best practices and lessons learned in rpa and intelligent irpa ai founder, frank casale, shares perspectives, predictions and talks business impact of intelligent automation and ai. © 2018 institute for robotic process automation. all rights reserved. login as an irpa member or click register below in order to access this content please fill in using your credentials.