Jeffisms.org Website Review

We are generally customer-centric, we are generally long-term oriented and we genuinely like to invent. Most companies are not those Every time we hire someone, he or she should raise the bar for the next hire, so that the overall talent pool is always improving. There are two kinds of retailers: there are those folks who work to figure how to charge more, and there are companies that work to figure how to charge less, and we are going to be the second, full stop. We pay attention to what our competitors do but it's not where we put our energy. The Internet is disrupting every media industry. You know, people can complain about that, but COMPLAINING IS NOT A STRATEGY. You can work long, you can work hard, you can work smart, but at Amazon you can't chose two out of three. “We are willing to be misunderstood for long periods of time. “Our culture is friendly and intense, but if push comes to shove we’ll settle for intense.” “If you want to be inventive, you have to be willing to fail.” “In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, In the long run, if you take care of customers.. that is taking care of stakeholders. Amazon is not happening to book selling. The future is happening to bookselling. I'm gonna put the vast majority of my energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it. Because I know that if I build a great product or service, my customers will tell each other. “If you already know it's going to work, it's not an experiment, and only through experimentation can you get real invention. The most important inventions come from trial and error with lots of failure, and the failure is critical, and it's also embarras*ing.” “Do I need to go down and get the certificate that says I’m CEO of the company to get you to stop challenging me on this?”