Knowledgetrak.com Website Review

THE FIRST OF ITS KIND VOICE OF CUSTOMER MEASUREMENT SOLUTION. Multiple reporting options cater to different business requirements. Reporting through application and through dedicated web-interface. Works on any phone, tablet and browser. Responses are uploaded automatically and can be viewed immediately in real time. Fully customisable user access rights. Can be converted and extracted in Ability to highlight performance trends and create follow up actions. Identify business key drivers and threats. Customised dashboards, individual tailored access rights and mobile friendly an*lytics Create your own branded mystery shopping as*ignments or surveys. Utilise our base of mystery shoppers to run as*ignments. Same top of the range reporting and an*lytics capabilities, full security and data encryption and a large pool of mystery shoppers across UAE and the GCC. Integrate seamlessly with Mapovate, the world's first Journey Mapping Software with Dynamic Real-time Voice of Customer An*lytics. Define journeys of different customer profiles and monitor multi-channel Complete access to 12,000 mystery shoppers and researchers in the GCC. Strong presence in the GCC for the past 11 years with experience in measuring and as*essing major international brands and government entities. Access mystery shopper demographics and as*ign projects based on business needs. Easy-to-use and to set up, fully customisable as*ignment dashboards. Ability for a client to create their own as*ignments and online surveys (self-service mode). Effective management of shoppers’ availability, shopper location verification through GPS and the ability to create complex as*ignments. Any type of question uploading Dedicated technical and customer support for all user types. (end user, allocated researchers, mystery shoppers and clients) through multiple interaction channels: Phone support, Email support, Chat support and based on case scenario physical face to face support. Technical training on all features and services.