Mojohelpdesk.com Website Review

THE #1 HELP DESK & TICKET TRACKING SOFTWARE TO PROVIDE GREAT CUSTOMER SUPPORT. Mojo Helpdesk is a full-fledged and cost-effective help desk & ticket tracking integrated with GSuite one place, automates repetitive work to save time, for speedy resolution. the help desk. The knowledge base guarantees 50% fewer tickets. Automations can auto-as*ign, auto-comment, escalate, and auto-alert agents based on ticket information. Repair request, exchange request, return request, purchase request, vacation request? Customize forms for each type of requests. Mojo Helpdesk integrates seamlessly with email, allowing users to reply from Gmail and Outlook.. FOCUS ON THE CUSTOMER. CUSTOMER SERVICE. CUSTOMER EXPERIENCE. The customer is at the centre of everything we do. Most businesses understand that the customer expects top notch service at every touch point. No only when buying goods and services. Also in after sales service and support. Let the customer tell you what help they need. Then have an expert who can quickly resolve the issue contact them, using a well-defined, step-by-step process that will resolve the issue on the first call. Better yet, also offer a self-service platform for even faster resolution. With Mojo Helpdesk for education, take support to the next level and delight staff, administrators and students: The product team is getting emails daily about product issues and bug fixes. The emails are forwarded to the appropriate person, but there All product issues are logged through Mojo. The product team can track the progress and status of the requests and nothing gets lots in the Products are delayed and there is no way to track what is impacting the launch timeline. Stakeholders and managers want answers that Time spent on tasks to determine where inefficiencies lie is tracked. With this information team's productivity can be increased to better Critical issues don't always get to the right person immediately and resolutions aren't provided for several hours, sometimes days.