Mteja-africa.com Website Review

A mystery shopping agency covering the African continent utilizing indigenous mystery shoppers who understand the local culture  A service aimed at measuring quality and perceived quality of a customer’s experience by using a secret shopper or an A mystery shopper is someone hired to pose as a customer and report on the quality of service received  Mteja Africa Ltd. is a mystery shopping agency covering the African continent. Our mystery shoppers are indigenous and understand the We believe that “Mteja Mfalme”, Swahili for Customer is King. Our mystery shoppers are trained to scout for detail and produce clear – Mystery Shopping is a service aimed at measuring quality and perceived quality of a customer’s experience. A mystery shopper is sometimes referred to as a secret shopper or an ‘undercover shopper’. With increasing competition in different sectors, customer retention becomes significantly important. Mystery shopping aims to measure tangible and intangible elements of customer experiences. The tangible elements that keep most clients coming back. These not so obvious experiences are  Almost all businesses can benefit from mystery shopping services. Let us look at the below list of examples of areas that should employ the • Retailers - wishing to improve sales, reduce churn and develop and improve strategies to convert window shoppers into purchasers. Identify reasons why certain locations have higher sales and implement strategies to increase sales in all locations. • Restaurants - wishing to increase sales and keep guests coming back for more.  • Convenience stores and gas stations wishing to check compliance to the brand promise and beat competition with superior customer • Franchisors wishing to ensure that the various franchisees are upholding brand values and conforming to policies • Hotels wishing to increase market share and revenue per room • Local authorities wanting to know how efficiently the public is served