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Title: | Voice of Customer (and NPS) Program Resources | Customer Experience Matters® | |
Description: | Temkin Group has researched VoC programs within hundreds of companies and helps many large organizations apply leading-edge practices and get the most out of their customer insight efforts. Our focus includes many varieties of VoC efforts, including those that use Net Promoter® Score (NPS®) as a key metric. Here's a video on building a strong VoC program: Here's… | |
H1: | Voice of Customer (and NPS) Program Resources | Is it informative enough? |
H3: | Additional content that you may find valuable: | Is it informative enough? |
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