Ombudsman-services.org Website Review

If you have an unresolved complaint with your provider, we may be able to help. We resolve disputes between consumers and companies that are signed up to our scheme. Our service is free, impartial and simple to use. There are a few things you need to do before submitting a complaint to us. When you first notice the issue, you should contact your provider to log a formal complaint.. 2 WAIT FOR A RESOLUTION OR TO BE REFERRED TO OMBUDSMAN SERVICES. You should wait between six to eight weeks for a resolution. This is to give your provider enough time to investigate your issue. If you don't accept the company's final offer or you've waited longer than eight weeks you can start a complaint with us. We base our decision on the evidence submitted by both parties. If you choose to accept our final resolution your supplier has 28 days to. WE WORK TO MAKE SERVICES BETTER SO THAT COMPLAINTS BECOME FEWER. We use cookies to give you the best experience. By continuing to use our website, you are consenting to the use of cookies as set out in The Ombudsman Service Limited. Registered office: 3300 Daresbury Park, Warrington, Cheshire, WA4 4HS. Registered in England & Wales. No.