Onedesk.com Website Review

manage your projects, support your customers, provide services.. the engineering team uses a kanban board to move their tasks towards “done”.. the professional services team launches and tracks projects for each customer.. project managers have the tools for detailed plans, projections and tracking.. executives track project portfolios at a higher level and get strategic insight.. the marketing team plans and reviews the marketing schedule. product managers roadmap out releases, and new product plans.. customers have a portal to view, discuss and update their tickets and projects. project management and collaboration for teams: advanced features combine agile and traditional project management. combine the detailed planning of traditional project management with easy-to-use agile status boards. more connect dependent tasks; see who is overloaded and who is not; calculate finish dates, work, and cost. more make sure team members are notified when as*ignments or statuses are changed. you can keep your customers informed too. more easily capture timesheets for work performed. get real-time insight into your projects using work timers to track time. more get the reports you need by creating custom templates and scheduling and emailing reports. easily export get your data at any time. more connect onedesk to google, github, slack, vso, jira, salesforce, zendesk, office and more. add structure to your projects, products and releases. create portfolios and roadmaps. more engage and support your customers, manage support tickets, and other customer interactions. customers & team members submit tickets from the customer portal, by email or other means. onedesk creates tickets, responds thru automation, clas*ifies and as*igns. customer responses are automatically added to the ticket. more easily add a portal to your website, where customers can submit tickets, give feedback, discuss and vote. more collaborate on tickets and feedback with private internal discussions, directly with the customer, or to all your customer-base. you decide.