Pbtaustralia.com Website Review

“it’s all about claims. a policy can look great on paper, but the moment of truth comes when a customer lodges a claim and is expecting. to be paid.”damien mu, aia chief executive officer (australia and new zealand) and director. the customer experience is the next competitive battleground” jerry gregoire (dell cio) > exceed expectations when your customers need you the most >  > whether a grudge purchase or otherwise, insurance companies make a > promise to their customers at the time they take out a policy. > pretty straightforwardly, they promise to be there when their > customers need them. that moment is at the point of claiming. > this moment of truth might be when the bung knee finally needs > treatment, when the tree comes crashing through the roof, or after > waiting an hour at charles de galle airport for suitcases that never > arrive. > at this moment, your customers reach out to you. at this moment we > help you to provide your customers with an immediate, easy, > straightforward as*essment process – whilst you’re there with > the right level of human touch to reas*ure.. delight your customers and eliminate the pain points your customer experiences when claiming, such as: automating claims as*essment enables insurers to maintain the right balance between human interaction and a digital experience. automation is much more than digitising a few capture channels – it means real time as*essment of complex claiming. this is achieved by creating an automated claims as*essment platform is a basis for continual, iterative and rapid development of customer facing digital pbt group australia work with your team to as*ess the readiness of your current environment for claims as*essing automation. our approach leverages incu*bent legacy systems, minimising the disruption to your business and allowing for staged investment