Smartysupport.com Website Review

Here at SmartySupport.com, we feel it is our mission to provide the highest level of service and support for the products we stand behind and the customers using them. Without you, the customer, there is no chance at success.  We are a group of average enthusiasts who saw issues with support and docu*entation of these products.  As reviews became ever more negative and product response decreased, we decided to take aggressive action and work toward a solution.  We are here to do everything in our abilities to see that these companies’ products receive the support and backing they deserve for the benefit of everyone.  We want to provide you with a solution in the timeliest manner possible.   Weekends and nights are not out of bounds.  We have people working many different schedules and checking in regularly.  Although we do not have true “round the clock 24-7 coverage” yet, we come very close.  Tickets may be entered at any time, are visible to all staff members, and will be responded to as soon as they are seen.  Whether a resolution is immediately available or not we feel it is our duty to keep you updated on every step of the process.  We are also working on product improvements and welcome any suggestions you may have.  This goes for the rest of the site and support as well. We have a very strong community and a great deal of our support is user to user. Most problems will be solved by simply browsing the forums or creating a new thread asking for help. Please note that for technical support you should go to the correct forum section Come on in and give us an introduction. Give us a hard time. Give us a piece of your mind. Tell us how it can be done better.  Maybe just come in and enjoy the site.  We welcome all feedback and strive to keep your experience with us, and the products we back, a positive Come one. Come all.  Here you will find the section of the site where all the …  ahem. Not much is really going on here.  YET!  This is a portion of the site that is undergoing major overhauls.  I’m sure many of you know