Squelch.io Website Review

SQUELCH IS THE SUPER-HELPFUL SIDEKICK TO YOUR SUPER-AWESOME. Today’s customers expect flawless experiences every time they engage with companies, and as such, optimizing customer experience is Continually improving how your customers interact with your company and its products is often led by CUSTOMER SUPPORT AND SUCCESS TEAMS. In case you haven’t guessed, we think customer support and success agents are heroes.   And, our core product addresses how these heroes access the information, best practices, reports, and other resources needed to win renewals, upsells, and most of all, trust and loyalty.   Sophie handles support cases for priority customers at her company.   In order to be effective, Sophie has to be an expert on her company’s products — from docu*entation to new features and fixes. Today, one of their most important customers is experiencing a critical issue.  Sophie is on the job! Sophie makes sure that customers get started on the right foot with her company’s products in order to drive engagement. To really empower her customers, Sophie has to be an expert on how to help them achieve their goals for using her company’s product as well as their industry so she can suggest ways to better utilize the product in the future. Today, her sales team signed a huge contract with a new customer.  Sophie is on the job! Quick resolution is critical to keeping customers engaged, and every minute she spends looking for the information to do that, her customer is losing confidence in the product and in Sophie’s company. Smooth implementation is critical to the long-term success of customers, and any hiccups can cause her customer to lose confidence Instead of sifting through each source, manually connecting the dots between cases and fixes, and having to check and double-check the knowledge, Squelch instantly and automatically delivers the information she needs right into the workflow she’s already using. Instead of digging through multiple sources while manually connecting the dots between business use cases and her customer’s goals,