Supportbee.com Website Review

SupportBee’s support ticket system enables teams to organize, prioritize and collaborate on customer support emails. SupportBee offers everything you need to scale up your customer support effortlessly. SupportBee’s shared inbox works just like email. We stay invisible to your customers, retaining the personal touch of email. However, unlike a traditional email inbox, we offer your team a frictionless way to collaborate by as*igning tickets to teams and agents. Everyone knows exactly what they are responsible for and nothing slips through the cracks. Our integrated knowledge base software empowers your customers to help themselves. Your customers can find answers to their questions without having to write to customer support. KBee also integrates tightly with our Shared Inbox, which enables your team to easily insert links to Our Customer portal software provides a web portal for your customers to send, manage and track the progress of their support requests. This offers the much sought for transparency and accountability often required by enterprise customers. Apart from seeing their tickets, Customer support is a team sport and SupportBee gets everyone involved Collaboration is an integral part of delivering great customer service. Customer support software can play a huge role in aiding it. If it is not designed for collaboration, conversations between teams and members end up happening outside the tool which defeats the We designed SupportBee’s ticketing software from the grounds up to be easy to setup and use. Most of our customers are up and running in minutes without any help from their IT department. Since our workflow is very similar to email, there is no learning curve and your team members won’t find themselves bogged down by the complexity of understanding a new system. SupportBee is designed for the modern collaborative workplace. Accessible over the desktop, mobile and within your existing email client, your team can choose how they want to participate in your customer support process.