Yay.com Website Review

Excellent customer service. I have nothing but praise for all the staff members that I have spoken to. They have all been super helpful I spoke with Konnor this morning, he was so helpful and competent, as*isting me with my query quickly and effectively, even when I had to abandon him mid-call and talk to someone else! Thank you Konnor. HEATHER Was unsure as to which provider to sign up especially as there are so many, but after having spoke to at least four and reviewed the charges Yay for me was the one that showed a personal approach along with an excellent delivery of service. Great support throughout whilst setting up and being completely clueless would highly recommend on service, price and qualityJANET For the last 4 years we've lived in a delightful rural spot but, unfortunately, right at the end of 7Km of old Openreach underground copper wire. Broadband speed is less than 0.5Mb and the 'phone line either crackly or distorted in some way. Apart from the postman our most frequent visitors have been BT engineers. We also live in a dead mobile zone - so a bit surprising to recently find a 4G signal vaguely available in our loft, courtesy of a BT engineer switching over a twisted pair and using his 'phone. Being at the end of my tether with Openreach I've just done the research and now have a pair of 4G aerials on the roof which are generating an average 25Mb through the router. So having taken care of the Broadband, and obtained a speed that gives options - I needed a similarly efficient method of getting rid of the voice side of the copper wire. Did a lot of research of UK VOIP providers and nearly made the mistake of linking to Vonage (read the reviews!) because they provide a configured adapter. Fortunately found Yay and, initially bemused at the copious data on their website, decided to go with them. Made an initial call which confirmed the initial impression and that their people are equally as impressive as the website. Three weeks on, and with my number recently ported, my first impressions of their people are now firmly confirmed - they are