Yonyx.com Website Review

INTERACTIVE DECISION TREES FOR CALL CENTERS, BUSINESS PROCESS BASED APPLICATIONS & CUSTOMER SELF SERVICE. Interactively guide call center agents for technical support, business process compliance, telemarketing, lead qualification and more. Deflect incoming calls, improve customer satisfaction (CSAT) through interactive customer self service. Create business process based Learn how decision tree driven interactive guides can improve your customer satisfaction (CSAT), average handle time (AHT) and training Learn how Yonyx can improve business process compliance of your customer service team, significantly reduce errors & increase customer Learn how decision tree driven Yonyx interactive guides can improve the first call resolution (FCR) and accuracy of service delivered by Learn how Yonyx can improve business process compliance of your HR team and cut down on incoming requests for routine procedures. Learn how decision tree driven Yonyx guides can help you get happier customers, deflect incoming calls & lower your costs Built on highly advanced Decision Network Architecture (DNA) Yonyx Map View provides a first of its kind solution for creating and visualizing decision tree driven customer interaction flows. Consistency is a pre-requisite to improving customer service! Use of decision trees in a call center helps improve consistency – resulting in Improved first call resolution (FCR), Increased Customer Satisfaction (CSAT) & Reduced Average Handle Time (AHT). Starting from a symptom, a customer can interactively troubleshoot an issue by traversing a decision tree along a given pathway. This helps customers quickly determine the underlying root cause and the corresponding solution. Present relevant (ticket category based) decision trees to Agents from within CRM screens. Create ticket in the CRM from any step of a self service tree. Automatically include transcript of the path traversed through the decision tree in CRM ticket. Unshackle your decision trees with access to Enterprise data. Look-up, capture or update information in any databases from any node of your